Policies at Desert Birkenstock
Transparency and Care
We founded Desert Birkenstock with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!
Shipping and Delivery
We use standard UPS Ground (United Parcel Service), FedX Ground (Federal Express) and USPS (United States Postal Service).
We will ship your entire order to anywhere in the Continental U.S. for one Flat Price of $12.95 Standard Ground via UPS, FedX or USPS. If you are in a hurry to get your order you may choose an expedited shipping method below:
2 Day Air: $29.95
Next Day Air: $49.95
Alaska & Hawaii: Add $9.95
All orders will be shipped from Las Vegas Nevada within 24 -72 hours from the date of processing. Standard Shipping time varies per destination. You will be able to track your order once it has shipped.
Yes, we can ship internationally. The cost and method will vary depending on destination. Please call our Customer Service line for the total cost. Monday through Friday, 10am – 5pm. PST..
Returns & Exchanges
Returns are only accepted on new, unused full priced merchandise in the original container with sales receipt. All clearance sale items are FINAL SALE. Clearance items are determined by Desert Birkenstock - which includes any styles or colors that have been discontinued or items that we are not choosing to go forward with. Any promotional sales merchandise will qualify for in store exchanges only. No returns.
To return or exchange your items within 30 days of receipt, simply mail to the address below in the original shipping container with a Return / Exchange form;
2021 N Rainbow Blvd #104
Las Vegas NV 89108
If you are exchanging merchandise we will ship your replacement at no charge within the U.S. via UPS Ground, FedX Ground or USPS.
Credit will be issued on the same payment type as on your original order. Shipping charges cannot be refunded.
For any questions please contact us at 1-702-638-8008 between the hours of 10am – 5pm PST Monday through Friday. Or email us through our website contact form.
We guarantee your complete satisfaction. If you are not happy with any product you purchase from Desert Birkenstock, simply return it within 30 days and we’ll exchange or refund your money.
Contrary to popular belief there is no lifetime warranty on any of the shoes or products that we carry. We will be happy to assist with any defects that may occur. Most defect happen in the first 30-60 days. Please see us immediately if you have any concerns.
Products must be unworn and returned in the original box with proof of purchase. Any shipping charges are not refundable.
All order transaction information is secure. Our software will encrypt your credit card transaction and order information so you can rest assured your order is handled securely. The closed lock in the lower right hand corner of the payment page will confirm that you are using a secure web page to transfer your information.
We currently accept Visa, MasterCard, American Express, Discover Cards and PayPal.
Our customer information is confidential to Desert Birkenstock. We do not share your information with any company or services.